Privacy Policy & Collection Notice
KORE Property Group Pty Ltd (ABN 21 606 808 520) (“KORE”, “we”, “us” or “our”) is committed to protecting the privacy of personal information we collect in the course of our real estate business.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy & Collection Notice explains:
- what personal information we collect
- how we collect it
- how we use and disclose it
- how you may access or correct your information
- how you may make a complaint regarding privacy matters
This Privacy Policy is available on our website, at our office, and may also be provided to you when you attend a property inspection or communicate with us.
We may update this Privacy Policy from time to time by publishing changes on our website or by otherwise notifying you.
What Personal Information Do We Collect?
The types of personal information we may collect include:
- name
- date of birth
- residential or postal address
- email address
- telephone numbers
- occupation and employment details
- financial information relevant to property transactions or tenancy applications
- identification documents
- details relating to property owned, leased or inspected by you
- information relating to property enquiries or transactions
- references provided in tenancy applications
In limited circumstances we may collect sensitive information (as defined in the Privacy Act), for example where information voluntarily provided by you reveals health or accessibility requirements in relation to property.
We will only collect sensitive information where it is reasonably necessary for our functions and either:
- you consent to the collection, or
- we are required or authorised by law to collect it.
How We Collect Personal Information From You
We collect personal information directly from you in a variety of circumstances, including:
Sales
- when you appoint us to sell a property on your behalf
- when you enquire about or inspect a property for sale
- when you register for or participate in an auction
- when you make an offer or purchase a property
- when you make any other enquiry relating to property sales
Property Management
- when you appoint us to manage your property
- when you inspect a rental property
- when you submit a tenancy application
- during the management of a tenancy or lease agreement
We may collect personal information through:
- forms (including digital forms)
- emails and telephone calls
- inspection registers
- property enquiry forms
- contracts and agency agreements
- our website and social media platforms
How We Collect Personal Information From Other Sources
Where reasonably necessary, we may also collect personal information from other sources permitted by law including:
- your representatives, lawyers, accountants or financial advisers
- referees provided in tenancy applications
- other real estate agents involved in a transaction
- public registers including NSW land title registers
- property data providers
- contractors or service providers engaged in property transactions
- publicly available sources
When The Law Authorises or Requires Collection
Certain laws require or authorise us to collect personal information in connection with real estate transactions, including legislation such as the **Property, Stock and Business Agents Act 2002 (NSW) and related regulations.
How Your Personal Information May Be Used
We collect, hold and use personal information for purposes connected with our real estate business including:
Sales
- identifying vendors and purchasers
- marketing and promoting properties for sale
- arranging inspections and auctions
- negotiating property transactions
- assisting with exchange of contracts
- liaising with vendors, purchasers and their advisers
- complying with legal obligations relating to property transactions
Property Management
- identifying landlords and tenants
- processing tenancy applications
- managing lease agreements
- collecting rent and managing trust accounts
- coordinating repairs and maintenance
- liaising with landlords, tenants and contractors
- complying with legal obligations relating to residential tenancies
General Business Purposes
We may also use personal information:
- to operate and administer our business
- to maintain client relationships
- to manage trust accounts and financial transactions
- to resolve disputes or complaints
- to comply with legal or regulatory requirements
- to inform you about property opportunities or services we offer (unless you opt out)
Automated Decision Making (ADM) and Data Analytics
We may use automated tools and data analytics to assist with property recommendations, tenancy screening, or marketing insights.
- These automated decisions support, but do not replace, human decision-making.
- You can request human review of any automated decision that affects you by contacting our Privacy Officer.
- Personal information used in these processes is handled in accordance with the Privacy Act.
How We Share Personal Information
We may disclose personal information to third parties where reasonably necessary to carry out our services, including:
- vendors, purchasers, landlords and tenants involved in transactions
- lawyers, settlement agents, accountants or financial advisers
- mortgage brokers or financial institutions
- auctioneers
- valuers, surveyors and insurers
- property portals and marketing platforms
- tradespeople and contractors
- debt collection agencies
- law enforcement agencies
- government or regulatory bodies
- IT service providers and data storage providers
- other real estate agents involved in conjunction or co-agency arrangements
- organisations involved in the potential sale or restructuring of our business
We may also share information with our related companies where necessary to provide services.
Overseas Disclosure
We may store personal information using cloud-based systems or electronic storage providers. As these systems may be accessed from different countries, personal information may be stored or processed overseas.
We will take reasonable steps to ensure overseas recipients handle personal information in accordance with the Privacy Act.
If You Do Not Provide Personal Information
If you do not provide personal information requested by us, we may be unable to provide certain services. For example:
- we may not be able to process a tenancy application
- we may not be able to admit individuals to inspections or register them as bidders
- we may not be able to verify property ownership for a sale or management appointment
Personal Information About Other People
If you provide personal information about another person (for example a co-tenant, spouse or referee), we assume you have obtained their consent to provide that information to us.
We will handle that information in accordance with this Privacy Policy.
Anonymity
Where possible, individuals may make general enquiries without identifying themselves.
However, in many circumstances we are required to identify individuals in order to provide services, particularly in relation to property inspections, tenancy applications, auctions, and property transactions.
Information Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Measures include:
- secure electronic systems
- restricted staff access
- confidentiality obligations for employees and contractors
- secure document storage
Direct Marketing & Consent
We may use your personal information (excluding sensitive information) to provide information about properties, services or opportunities that may be of interest to you.
- Consent is required for all marketing communications.
- Consent may be given via written form, digital form, email, or other agreed methods.
- You may withdraw consent at any time by contacting our Privacy Officer. We will remove you from marketing lists immediately.
- All consents and withdrawals are recorded for compliance and audit purposes.
Accessing and Correcting Your Personal Information
You may request access to personal information we hold about you or request corrections if the information is inaccurate, incomplete, or out of date.
Requests should be made in writing to our Privacy Officer. We may charge a reasonable fee to provide access.
Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us.
We will acknowledge your complaint and investigate the matter within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Contact Details:
Privacy Officer
KORE Property Group
Address:
1/1033 Old Princes Highway
Engadine NSW 2233
Phone: 02 8317 2444
Email: info@koreproperty.com.au
Website: www.koreproperty.com.au